Call Center Representative (Chinese Speaking) 中文电话客服

vposylvia

Chinese Speaking Customer Service Executive 中文电话客服

Duties and Responsibilities

•       Dealing directly with customers by phone, email, livechat, or social media.
•        Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
•        Ensures and provides quality service to both internal and external customers.
•        Inform customer of deals and promotions.
•        Maintains customer records by updating account information.
•        Record details of inquiries, comments and complaints.
•        Compile reports on overall customer satisfaction.
•        Contributes to team effort by accomplishing related results as needed.
•        Perform other related duties as required.


Requirements

•       Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U/Diploma
•        At least 1 or 2 year(s) of working experience in the related field is required for this position
•        Knowledge of customer service principles and practices
•        Strong interpersonal and communication skills
•        Fast learner and self-motivate
•        Team-oriented and service minded
•        Careful and patient, able to work under pressure
•        Able to work in shift, irregular and weekends and public holidays
•        Understanding Basic operation of computer software applications
•        Required skill(s): Microsoft Windows
•        Required language(s): Chinese, English (Written and Spoken)
•        Applicants must be willing to work in Level 18, Sunway Tower, No 86, Jalan Ampang, 50400 Kuala Lumpur.


Salary range: RM2000 – RM3500

Dress Code: Casual

Environment: Friendly

Benefits: Medical, Parking, Annual Bonus,Miscellaneous Allowance

Remarks:
•        Attractive Commission
•        Outstanding career development opportunities
•        Attractive benefits for long service Staff

Contact
Tel: 03-2026 7877 (Denise/Sylvia)
Email: recruitment@vpo.my


**应征者请附上你的全名，IC，联络号码，住址，工作经验，学历，并附上照片两张。**
**Applicant kindly provides your full name, IC, Contact details, Address, Work Experience, Qualifications, and 2 photos please.**