KFC 总裁的道歉短片，你接受他的道歉吗？

kimochii

Assalamualaikum dan salam sejahtera
I'm Mohammad Alwi,Director of Restaurant Operations for KFC Malaysia.A few days ago,a video showing what looks like food tampering in one of our restaurant kitchens appeared on YouTube.On behalf of KFC Malaysia,I'm extremely sorry for the distress and concern that may have undermine your trust and support,our thousands of customers and fans across Malaysia.Please allow me to take this opportunity to share more detail about the situation and the action KFC has taken to solve the issue and prevent it from happening again.Last October,KFC Malaysia was approached by an individual with a copy of video clip depicting someone tampering with the food while in the process of preparing it.We immediately took action and reported the incident to the police and at the same time,launched our own internal investigation.The individual in question is no longer with the company.On June 25th,we found that the video had been uploaded onto YouTube.The relevant authorities are currently investigating the situation.We have received a lot of questions from our customers and we value your concern and interest.You have asked us to share what step you have internally implemented to prevent this from happening again.First,we started installing cameras in our kitchen so that we can have a record of what goes on at all times.Hence,all employees can be accountable to you,our customer.Second,we changed the make up of our kitchen teams.With a lead cook guiding and supervising kitchen staffs to ensure uncompromised quality of our food and kitchen standards.Third,we continue to review the process of our recruitment and training structure to ensure that the people we hire understand and uphold the values of KFC,but what I would really want to emphasize here is that we have nearly ten thousands of cooks,waiters,waitresses and other employees across Malaysia who are the backbone of our success.Many of these colleagues have contacted me to express their outrage and disgust at what one irresponsible individual has done to undermine their passion and your trust.Many of our cook and kitchen team have been with us for over ten years.It is very disheartening for them and for all of us at KFC Malaysia to know that your enjoyment and trust have been challenged by a thoughtless act.I do want to hear from you.If you have any question,one easy and direct way is contact us through our facebook page,KFC Malaysia.We thank you for your support.My colleague and I will continue to do everything possible to deliver only the best for you.Sekian terima kasih.


好不容易一句一句听出来然后type出来，要了解他讲什么的自己翻译

beibei22

他可以站好好吗？晃来晃去，很晕！

JunJunyy66

接受他的道歉，其实是整个公司的问题
他们的management真的很差，员工素质
而且每间kfc的汉堡和炸鸡的味道都出入很大

apple888

那个老头一边讲话一边把身体左右摇摆。。好昏哦~

catlim

只会做门面功夫

Rainly2

他在摇是因为他在看前面的草稿啊。。

有做东西好过没有啦，外面的食物都不见得干净的啦。。眼不见为干净啊。。

meng54321

原谅总裁吧!!

哭泣天使

怎么可能接受= = 应该不止这些

WinKingNg

人家都道歉了嘛……接受咯

kimochii

还是我来翻译好了，不用google translate

Assalamualaikum dan salam sejahtera

I'm Mohammad Alwi,Director of Restaurant Operations for KFC Malaysia.
我是xxxx,马来西亚KFC餐厅营业总裁

A few days ago,a video showing what looks like food tampering in one of our restaurant kitchens appeared on YouTube.
几天前，一个看似玩弄食物的影片出现在YouTube.

On behalf of KFC Malaysia,I'm extremely sorry for the distress and concern that may have undermine your trust and support,our thousands of customers and fans across Malaysia.
我仅代表KFC Malaysia对我们全国的顾客和粉丝说声对不起，这事情破坏了你们对我们的信任和支持

Please allow me to take this opportunity to share more detail about the situation and the action KFC has taken to solve the issue and prevent it from happening again.
请允许我趁这个机会分享多一点关于这件事情的细节以及我们所采取的措施以免此事再度发生

Last October,KFC Malaysia was approached by an individual with a copy of video clip depicting someone tempering with the food while in the process of preparing it.
去年10月，KFC收到一个陌生人的影片，内容是有人在准备食物时，恶意破坏

We immediately took action and reported the incident to the police and at the same time,launched our own internal investigation.
我们立即采取行动并且向警方举报，同时，我们进行了内部调查。

The individual in question is no longer with the company.
影片中的人已经不在公司了

On June 25th,we found that the video had been uploaded onto YouTube.
在6月25日，我们发现这个影片被上载至youtube

The relevant authorities are currently investigating the situation.
有关单位正在调查此事。

We have received a lot of questions from our customers and we value your concern and interest.
我们收到了很多问题，我们珍惜你的关注和兴趣

You have asked us to share what step you have internally implemented to prevent this from happening again.
你问我们，到底采取了什么措施来避免此事再度发生

First,we started installing cameras in our kitchen so that we can have a record of what goes on at all times.
首先，我们开始在厨房安装闭路电视一边我们能了解到底每时每刻发生什么事

Hence,all employees can be accountable to you,our customer.
因此，你，身为顾客，能了解我们雇员的一举一动

Second,we changed the make up of our kitchen teams.
第二，我们的厨房团队做了一点改变

With a lead cook guiding and supervising kitchen staffs to ensure uncompromise quality of our food and kitchen standards.
有一个主管将会负责厨房事物，处理，以及监管厨房工作人员，以保证我们食物的素质和厨房标准。

Third,we continue to review the process of our recruitment and training structure to ensure that the people we hire understand and uphold the values of KFC,
第三，我们会继续改善新员工征聘制度和员工训练课程好让我们新聘请的员工了解并且维护KFC的价值观

but what I would really want to emphasize here is that we have nearly ten thousands of cooks,waiters,waitresses and other employees across Malaysia who are the backbone of our success.
不过，我想强调的是，在马来西亚，我们有接近10000的厨师，服务生，他们是我们成功的支柱

Many of these colleagues have contacted me to express their outrage and disgust at what one irresponsible individual has done to undermine their passion and your trust.
很多同事联络我，表达了他们的愤怒和不满，就因为一个不负责任的人，破坏了他们的心血和你的信任

Many of our cook and kitchen team have been with us for over ten years.
很多厨师和厨房工作人员跟随我们超过10年了

It is very disheartening for them and for all of us at KFC Malaysia to know that your enjoyment and trust have been challenged by a thoughtless act.
对我们来说，这是很伤心的，因为你的享受和信任被一个不经意的举动破坏了

I do want to hear from you.If you have any question,one easy and direct way is contact us through our facebook page,KFC Malaysia.
我要听你的意见。如果你有任何问题，其中一个容易和直接的方法就是通过我们的fb联络我们

We thank you for your support.My colleague and I will continue to do everything possible to deliver only the best for you.Sekian terima kasih.

我感谢你的支持，我和同事会继续做一切可能事物，以便能够提供你最好的服务/食物。